Frequently Asked Questions
What makes Wayde King’s system better than bottled water?
First of all it is important to know that there are no FDA regulations on “bottled water”...NONE. So who knows the source or quality of the water you are drinking. With Wayde King's system, you and your family are ensured pure and safe drinking water that is free of chlorine, heavy metals, volatile organic compounds, biological and chemical contaminants.
Do Wayde King’s filtration systems kill bacteria in the water?
Yes they do as they contain KDF media, which not only removes chemicals, heavy metals and chlorine, but it also is a natural bacteriostatic, which will kill bacteria in the water.
Will Wayde King’s system affect my water pressure?
You should not experience any decrease in water pressure. The WK948 is suitable for water mainline installations up to 1.5” inches, the WK1252 is capable of treating water mainline installations up to 2.25” inches.
What is “Soft” water and is safe to drink?
Wayde King’s filtration systems ARE NOT Water Softeners, they are water conditioners that purify the water.
Soft water is water that has been run through a salt-based water softening system. It exchanges the mineral ions with sodium ions. Water softeners do not comprehensively remove chemical contaminants in municipal drinking water and certainly are not suitable for safe drinking water for you and your loved ones.
Is the Wayde King System a Water Softener?
No. The systems are “water conditioning and filtration systems.” You will receive all the benefits of a water softener with regard to scale reduction, but you will receive healthy alkaline drinking water from a system that requires no maintenance.
What is “Hard” water and is it safe to drink and bathe in?
Hard water often has high levels of calcium bicarbonate and magnesium. These minerals can clump together and cause buildup in your water heater and plumbing fixtures and pipes. These minerals are bad for your plumbing but good for you. There are ways to keep the minerals in your water and not have to worry about scale build up. Wayde King’s systems will condition and purify providing healthy alkaline water* that dissolves scale buildup.
*ALKALINITY LEVELS MAY VARY ACCORDING TO YOUR LOCATION
What is the difference between municipal water and well water?
Well water may contain higher levels of iron, sulphur, heavy metals and bacteria. Municipal water supplies have been found to contain chlorine, chloramines, and volatile organic compounds as well as heavy metals such as lead and copper not to mention literally hundreds of other chemical contaminants. Your Wayde King Water Filtration System will remove up to 99.9% of these harmful contaminants.
Will your whole home systems prevent hard water scale?
It most certainly will prevent scale up build. It is a great solution to keep your plumbing and fixtures performing at their best and also greatly extending the life of your expensive appliances.
Will I need an under sink Reverse Osmosis system for drinking water?
Absolutely not. The Wayde King Water treatment system provides organically purified water that will remove chlorine, lead, arsenic, and volatile organic compounds found in municipal drinking water across the country. It will leave in the healthy beneficial minerals providing the best quality spring quality alkaline drinking water.
Does Wayde King’s whole home system need any service or maintenance?
No, Wayde King’s whole home water filtration and conditioning systems are completely self-maintaining and maintenance free. Unlike other systems on the market, our systems will require no maintenance of any kind.
Your credit card will be billed as "Pure Water Technologies".
Free Same Day Shipping
Free Shipping on all orders over $499.99. Wayde King Water Filtration offers same day shipping before 1:00pm EST on most in-stock items. Shipping is free for all Continental US orders over $499.99 (excluding HI and AK).
UPS charges you the receiver a brokers fee for any shipment that crosses the US border. Please note UPS is also required in your location to collect GST/VAT on the value of your shipment.
Occasionally packages are returned to us as undeliverable. When the carrier returns an undeliverable package to us, we will issue a refund minus shipping costs if the carrier is unable to deliver the package due to an address error that is not through any fault of Pure Water Technologies, LLC DBA Wayde King Water Filtration.
We are unable to re-ship orders that are returned to us as undeliverable. If you would still like to purchase items that were undeliverable, you are welcome to place a new order on our website. Please contact us if you suspect your order cannot be delivered as addressed and you have not received confirmation of its return or refund after 4 weeks from the estimated delivery date.
If an item is refused upon delivery at no fault of Pure Water Technologies, LLC DBA Wayde King Water Filtration, we may at our own discretion, charge the customer return shipping fees. Pure Water Technologies, LLC DBA Wayde King Water Filtration cannot be liable for the shipping charges if the item is refused before delivery. Freight packages that are refused will be charged a 25% restock in addition to freight charges.
Upon your order shipping, a tracking number will be emailed to the email address you provided on your order. Sometimes tracking information won't be immediately available. This may be due to the timing of tracking-database updates by the carrier, or extenuating delays relating to your shipment. If you don't see any tracking data for your shipment, please allow up to 48 hours for our system to update and then contact customer service for additional information.
Damage/Lost Package Claims
All damage or lost package/item claims on deliveries must be made within 5 days of arrival to customers home for (Small Package) shipments. Freight shipments should be inspected for damage upon arrival and reported to the freight driver immediately. If damage is not noted on the delivery receipt prior to acceptance, Pure Water Technologies, LLC DBA Wayde King Water Filtration can assume no liability for damages, however will give its best effort to process claim with the shipping carrier.
Pure Water Technologies, LLC DBA Wayde King Water Filtration may request photos of the damage to give to the designated freight company for inspection of the damage and to file a claim. Should any item arrive damaged or any item be missing from your shipment, please contact customer service @ 855-957-2166. Please note that lost package investigations can take up to 30 business days to process, damage claims can take up to 90 business days to process.
Order Cancellation Policy
You can cancel your order for any item provided that the order has not yet entered the shipping process. If the item you want to cancel has already entered the shipping process, it cannot be canceled by you or by our customer service department. However, you can return the item for a refund, minus any and all shipping costs. To request cancellation of your order please call Customer Service at 855-957-2166. Cancellation requests are not accepted by email.
General Return Policy
We will accept return of Wayde King Water Filtration brand items if unused and in their original condition within 30 days of delivery for a full refund of your purchase price. Shipping and Brokerage charges are not refundable. Customers are responsible for both delivery and return shipping/freight costs.
All returns will be inspected for completeness and damage. Some products have return restrictions. Please review the list below to determine if special return policies apply to your products. Systems altered or changed from their original manufacturer build and specs are not returnable. Taxes, brokerage, shipping, customs and border crossing fees on shipments are not refundable.
30 Day Satisfaction Guarantee
Wayde King Water Filtration Whole Home Water Treatment Systems offer a 30 day satisfaction guarantee. Try these products for 30 days and if you are not 100% satisfied, return the item to us for a 100% parts refund. All shipping charges are the customers' responsibility; Taxes, brokerage, customs and border crossing fees on international shipments are not refundable; water must be within manufacturer specifications.
Custom/High Flow/Special Order Products
All custom, high flow, estate or special order products are built to order and cannot be returned once ordered. Manufacturer warranties still apply to all custom systems.
If you received a faulty item and need to exchange it for the same item, contact customer service to setup an exchange as you will need to obtain an RMA number prior to return or exchange. Customer service will send you a prepaid return label to have the faulty item returned or may set up a pick-up. Once customer service has confirmed the carrier has picked up the faulty package or that it has been dropped off to the carrier, a new shipment will be sent.
If you would like to exchange an item for a different one, please return the original following our return policy and place another order for the item you wish to purchase. You do not have to wait for us to receive the original item before placing the new order.
Responsibilities and Limitations
Wayde King Water Filtration representatives will recommend an overall water filtration, treatment, and/or conditioning system solution based upon all the information we receive by the customer. We cannot be responsible for a recommended solution that falls short resulting from lack of information about any other extenuating conditions that exist in the water that are not disclosed.
Purchasers are advised that water quality conditions vary by area. Product performance, pH levels and alkalinity may be affected by these variables, and for optimum performance purchasers should verify prior to ordering that their local water quality falls within Pure Water Technologies, LLC DBA Wayde King Water Filtration’s recommended specifications. Our representatives base all product recommendations on information provided by the customers; if extenuating conditions (i.e. water, installation space, power, water pressure, etc.) exist which were not disclosed, then additional and/or other products, services or equipment may be required. We are however committed to working with our customers to help remedy any problems by providing them with the most effective and affordable solutions available.
Pure Water Technologies, LLC DBA Wayde King Water Filtration’s is not financially responsible for any service, guarantees or warranties that has resulted from improper installation, application, poor handling, neglect, set-up, start-up procedure and/or lack of thorough follow through of installation procedures found on or with the unit and in any readily available sources such as service guides, product manuals and/or related website pages.
All returned products will be thoroughly inspected to determine overall condition of item being returned and if it complies with our policies and procedures. Please verify the product you are returning meets the guidelines herein and qualifies for return to avoid any delays, or denial of, processing your return. If a non-conforming product is accepted for return Pure Water Technologies, LLC DBA Wayde King Water Filtration reserves the right to charge a restocking fee up to 25% at our sole discretion. Return processing may take up to 10 business days from the time your product is received.
Return Authorization Code
Returns will not be accepted without a valid Return Merchandise Authorization number (RMA). Unless otherwise specified on our website or in our Return policy, you may request a Return Merchandise Authorization number (RMA) within 30 days of the original purchase date. RMA numbers expire after 30 days, however we encourage you to return the product as soon possible. Any return we receive without a valid RA number will be documented and rejected or subject to a restocking charge at our sole discretion. Customers should call 855-957-2166 and speak with customer service to get the RMA number. All returns must also contain all parts that were sent, along with all original packaging. Returns must have an RMA or RAC before being returned or the return shipment may refused by King Water Filtration, LLC.
Pure Water Technologies, LLC DBA Wayde King Water Filtration may, at our discretion, send you a pre-paid return label for you to return your product. If you use this mailing label and the return is a result of our error (you received an incorrect or defective item, etc.), we'll pay the return shipping costs. If you use this mailing label and your return is not the result of our error, the shipping cost of that returned item will be deducted from your refund. The amount deducted will be equivalent to our standard shipping cost for that item.
For your protection, we recommend that you insure your return and obtain tracking information from the shipping carrier that can provide you with delivery confirmation. Pure Water Technologies, LLC DBA Wayde King Water Filtration shall not be responsible for any returned items that are lost or damaged in transit. Postage and handling charges, both to and from our warehouse will be paid by the customer, and are non-refundable. At our discretion, we may reimburse shipping charges related to the return of defective products inside the U.S. only.
Note: Any return that is not the result of our error will be subject to a restocking fee, which will be deducted from the refund.
Important Return Notice
In the event that the product you are returning does NOT meet the requirements described in this document, we will photograph the merchandise and packaging, and prepare a detailed summary of our determination as to why the return was denied, the product(s) will be deemed not eligible for return and will be returned to you. If Pure Water Technologies, LLC DBA Wayde King Water Filtration at our sole discretion, decides to accept a non-qualified item for return, a restocking fee will be assessed of 20%.